Frequently asked questions - teaching centre
Our face-to-face customer service is available on the 2nd floor of Building A:
Monday to Friday: 10:00 - 12:00 and 13:00 -18:00
Our telephone customer service is available from Monday to Friday from 10:00 to 12:00 and from 13:00 to 17:00.
The CAE certificates can be collected in person, in opening hours, following our email notification.
Please note that our organisation does not handle visa applications. For visa applications please contact the National Directorate-General for Aliens.