How can I contact Customer Service?

If you have any questions or requests, please feel free to contact us by e-mail or phone. You can find our contact details here.

I am trying to contact Customer Service by phone, but there is no answer. How can I reach a customer service operator?

Please be patient, we will call you back if you call during opening hours.

How are English courses for adults and young learners delivered?

Our English courses for adults and children are currently held in person at our training centres in Pest and Buda.

How many students are in a group?

For students in our Pest centre (adult courses and some children's courses):

The maximum number of students is 14 , but it may be less depending on the number of applications.

For students in our Buda centre (most of the children's courses):

The maximum number of students is 14, but this may be less depending on the number of applications.

How can I register for an English course?

Registering for a course with the British Council has never been easier. Please see our step by step registration instructions on the following links:

Register for a course – adults (18+)

Register for a course – Primary Plus (7-10 year olds)

Register for a course – Secondary Plus (11 to 17 years old)

Can I still join the course once it has started?

In some cases, it is possible to join a course that has already started if there are still places available. For exact discounts and options, please contact our Customer Service.

If you have not been able to join a course, please contact us before the next course or semester starts.

How can I pay for the course?

1.Bank transfer:

Bank: Citibank Zrt.

Account holder: British Council Hungary

Bank account number: 10800007-77237006-00000000

SWIFT/BIC code: CITIHUHX

IBAN code: HU46 1080 0007 7723 7006 0000 0000

Comment: Name + Student number

IMPORTANT : In case of a company invoice, please contact us at information@britishcouncil.hu before making the payment.

2.Payment by card:

Possible at our head office located in Pest during opening hours:

Pest Center - Madách Imre út 13-14., Madách Trade Center - Building A TORONY, 2nd floor, Budapest 1075

Can I pay in instalments?

You can pay in 2 instalments. Please contact us in writing before paying for the course in instalments.

Which textbook do I have to buy?

Adult courses: You will need to buy a book tailored to your course.* All information will be provided in the reservation confirmation email sent after the consultation.

*The IELTS exam preparation course material is provided by the British Council.

Children courses: The British Council provides the course material.*

*The Cambridge FCE, CAE exam preparation courses are exceptions to this rule, the name of the textbook required will be sent in the reservation confirmation email sent after the consultation.

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